Refund policy

Return & Refund Policy – F A Ghouri

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

In the same condition as you received it
Unused and unopened
With original tags
In its original packaging
Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:
📧 faghouripk@gmail.com

Returns must be sent to the following address after approval:
📍 Al-Razzaq Colony, New Sabzi Mandi, Near Haq Bahu Petrol Pump, City Daharki

If your return is approved, we will provide you with a return shipping label and detailed instructions.
⚠️ Items sent back without prior return approval will not be accepted.

For any return-related questions, feel free to contact us at faghouripk@gmail.com.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a product that is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned:

Liquid serums
Oils
Hair toners
Opened or used skincare products
Custom or personalized products
Sale items
Gift cards

If you are unsure whether your item qualifies, please contact us before purchasing.

Exchanges

The fastest way to get a different product is to:

Return the original item (after approval)
Place a new order once the return is accepted

Pakistani 3-Day Cooling-Off Period

In accordance with Pakistani consumer rights, you may cancel or return your order within 3 days of receiving it, without providing any reason.

Conditions:

Product must be unused and unopened
Original packaging and tags must be intact
Proof of purchase is required

✨ F A Ghouri is committed to quality and customer satisfaction. Thank you for trusting our products